Lead the definition of BetMGM's customer care vision delivering unparalleled customer service and excellence in operational efficiency. Champion the implementation of scalable processes and cutting edge technologies necessary to bring our vision to life. Foster accountability and cultivate high performing teams in Customer Care, CS Operational Intelligence, CS Operations

Operate various closed circuit television (CCTV) technology to monitor and review sportsbook activities, archive audio and video evidence and monitor the system for malfunctions Proactively monitor sportsbook areas and personnel including, but not limited to, Cage, Soft Count, Kiosks, Sports Bar to promote accountability with policies and procedures, identify suspicious a

Own the roadmap of competitive & engaging market offering for the Sports Trading Product Platform across Digital and Retail Work closely with third party data providers to ensure requisite data is sourced, integrated, and supports internal tools and external consumer facing product. Ensure your initiatives and backlog are prioritized in sync with the business and product

Supporting campaigns to help improve customer experience on the site Providing direct customer service through phone, email and text messages Offer service to players, including but not limited to help solve problems, answer queries, support ongoing promotions Liaise with different departments to implement solutions to customer issues Thorough understanding of existing pr

Responsible for daily campaign execution, managing customercommunication through email, push notification and onsite channels and ensure the best possible player experience. Responsible for briefing and managing BetMGM Rewards assets. Be the creative counterpart for the Loyalty Marketing Manager to ensure promotionsare relevant and engaging. Coming up with new concepts to

Assist in the planning, execution, and tracking of marketing campaigns across various channels. Collaborate with content creators to ensure timely delivery and distribution of marketing materials. Work closely with Casino Team on reviewing marketing campaign briefs Handle administrative tasks such as managing calendars to support the marketing team's overall efficiency He

Investigate accounts raised by on going Risk procedures for example from the Risk Alerts and Fraud Reports Perform detailed risk analysis of all aspects of a player's account Deliver total quality service and to resolve customers complaints/issues in relation to risk matters Ensure all emails are responded to in a timely manner Review identity documents Ensure all withdra

Raise purchase orders on the company procurement system Monitor the purchase order approval flow to ensure timely approvals Work closely with business stakeholders to create purchase order, review and receipt goods and services when appropriate Weekly review and approval of expenses and corporate credit card charges on Concur Create and Maintain vendor files to ensure all

Key role in the monitoring and analysis of business performance, including detailed financial analysis and tracking the trends in the business Managing the weekly/monthly reporting decks and any other ad hoc reporting requirements Support the planning and forecasting activities of the business, including developing the data and analysis to support financial model assumpti

Facilitate all facets of compliance related to sports trading, including maintaining detailed records of approved leagues/events and restrictions/requirements, and communicating that information to the trading teams; Support and maintain Trading Compliance's tracking documents for approved league/event/market entries that are used by US Trading, Trading Operations and Tra

Continuously monitor updates to online gaming and sports wagering regulations Work cross functionally across departments within the Company, often switching between competing priorities on a daily and weekly basis Assists with periodic reviews of products and services, ensuring compliance with regulations or detecting potential areas of non compliance Provide all departme

Own the process of job analysis, including holistic job evaluation, level analysis, FLSA classification, and market pricing for new positions throughout the company Develop strong partnerships and provide consultation and support to assigned Departments as well as People Business Partners for Compensation decisions and advice Participate in salary survey submission proces